1. ACCEPTANCE OF AGREEMENT

This Privacy Policy is effective with respect to any personally identifiable information collected on or after the effective date set forth above.  By accessing, using or browsing the site, you agree to the collection and use of your information by Crown Lashes in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site. Crown Lashes reserves the right to change the terms of this Privacy Policy at any time.  Any changes will be posted on this page. Crown Lashes encourages you to check this page regularly. Your continued use of the Site following any changes to this Privacy Policy will constitute your agreement to such changes.

2. RETURN & EXCHANGE

All sales are final. There are no refunds.

Crown Lashes does not accept product exchanges unless there is a defect in the purchased item.

2.1 EXCHANGE

All exchange requests must be made within 10 days accompanied by the invoice. The item must be brand new and still in the box. If you have received a defective Crown Lashes product , please contact us to get your exchange request authorized. You will receive an email response within 24 hours.

Once authorized , we will ship out your exchange within 5-10 business days and take care of the shipping fees.

3. PERSONAL INFORMATION

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to:

  • Administer our website and business
  • Personalize our website for you

  • Enable your use of the services available on our website
  • Send you goods purchased through our website
  • Supply to you services purchased through our website
  • Send statements, invoices and payment reminders to you, and collect payment from you
  • Send you non-marketing commercial communications
  • Send you email notifications that you have specifically requested
  • Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter)
  • Send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)

  • Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information
  • Deal with enquiries and complaints made by or about you relating to our website

3.2 Crown Lashes shall maintain the privacy, security and integrity of all personal information collected from our clients, such as, but not restricted to: name, address, telephone numbers, date of birth, account number and purchasing information (“Personal Information”). This information will be used to credit the correct client, to communicate with the the client if needed, to better understand the CrownLashes customer shopping and information needs and to offer our clients relevant information, products, services and rewards. By providing the foregoing information to Crown Lashes, you consent that Crown Lashes can use the information for the uses specified herein.

3.3 Crown Lashes will not give, rent or sell its Crown Lashes client lists to any organization or individual. Crown Lashes will allow limited and secured access to customer information by authorized entities under its strict supervision and/or which are contractually bound to maintain the confidentiality and security of the information solely for the purposes of assisting Crown Lashes in processing customer information.products, services and rewards. By providing the foregoing information to Crown Lashes, you consent that Crown Lashes can use the information for the uses specified herein.

4. COOKIES

4.1 Our website uses cookies.

4.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

4.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

4.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

4.5 We use session & persistent cookies on our website.

4.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

  • We use cookies to [recognize a computer when a user visits our website] OR [track users as they navigate the website] OR [enable the use of a shopping cart on the website] OR [improve the website’s usability] OR [administer the website] OR [prevent fraud and improve the security of the website] OR [personalize the website for each user] OR [target advertisements which may be of particular interest to specific users] OR [validate authenticated users sessions] OR [facilitate the use of our website search engine] OR [[specify purpose]].

4.9 If you block cookies, you will not be able to use all the features on our website.

5. CONSENT TO USE ELECTRONIC DOCUMENTS

You hereby consent to the exchange of information and documents between you and Crown Lashes over the Internet or by email or by any other means of electronic communication, and you agree that the Terms, together with any applicable Order Confirmation(s) accepted by Crown Lashes in electronic form shall be the equivalent of an original written paper agreement between us. You further agree that all agreements, notices, disclosures and other communications that we may provide to you electronically satisfy any legal requirement that such communications be in writing.

6. PRODUCT PURCHASES AND USER ACCOUNT

If you register on the Websites for the purchase of Products, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and your account, and you agree to accept responsibility for all activities that occur under your account or password. Crown Lashes reserves the right to refuse service, terminate accounts or cancel orders in its sole discretion.

7. TERMINATION

Crown Lashes reserves the right, at its sole discretion, to terminate your access to all or any part of the Websites, with or without notice.

7. CANCELLATION

Crown Lashes reserves the right, at its sole discretion, to limit quantities, terminate Accounts and to refuse or cancel any order, including after the order has been submitted, whether or not the order has been confirmed or accepted and your credit card charged. In the event that your order is cancelled after your payment has been processed, Crown Lashes will issue a full refund.

8. AVAILABILITY OF PRODUCTS

All orders are subject to availability. If you have ordered something which is not available, you will be refunded any money you have paid.

9. QUESTIONS AND FEEDBACK

We welcome your questions, comments and feedback. Please send all questions, comments and feedback to us via our web form or to info@crowneyelashes.com